Outerwears Inc Return Policy: 

Any discrepancies, including incorrectly shipped or omitted product, must be reported to Outerwears
  within 24 hours of receipt. Outerwears reserves the right to conduct a visual inspection if necessary. 

Damaged Packages delivered via US Postal should be reported immediately to your local post office.

Items may be returned within 14 days, provided the product has not been used. 
An RMA # must be obtained prior to returning product.  All items returned are subject to inspection and
   a 20% restocking fee (defective parts do not apply).  Freight cost can not be refunded.

Custom ordered items are non-refundable and non exchangeable.